WHAT TO EXPECT RETURNING FROM ALL OTHER COUNTRIES?

Updated 2 months ago by Melanie Huang

To begin the return process, please submit your International USA Princess Polly order return here. International Returns should be shipped to: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710. International orders may be returned for a full refund; however, international customers are required to cover the return shipping cost. We do not provide exchanges or store credit for international orders at this time. Items can be returned within 30 days of delivery for a refund. This includes sale items. Items must be received in original condition - unworn, unwashed, with all tags still attached.For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools. All swimwear returns must have their hygiene seal intact.

 

Duties, taxes, and VAT are not refunded on international returns.Be sure to include the order ID card with your order number in your package.Please take note of your own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. We aim to process your return within about 6 business days of receiving the package.COVID-19 UPDATE: Due to global events beyond our control, your return may be delayed in getting back to us.


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