Updated 1 year ago by Melanie Huang

To begin the return process, please submit your International USA Princess Polly order return here.

Items can be returned within 30 days of delivery for a refund or store credit. We process your return within 6 business days of receiving the package.

Items must be received in original condition - unworn, unwashed, with all tags still attached.For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including makeup brushes, sponges, and hair tools. All swimwear returns must have their hygiene seal intact.

We do not provide exchanges for international orders at this time.

International Returns should be shipped to: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710. International orders may be returned for a full refund or store credit. International customers are required to cover the return shipping cost.

Be sure to include the order ID card in your package and take note of your tracking number as we won’t be able to track this for you.

Duties, taxes, and VAT are not refunded on international returns.

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