Updated 2 years ago by Riley Brewer

Oh no! First of all, we're SO sorry to hear you've received your package in less than perfect condition.

To fix this ASAP, head to our Contact page to get in touch with our Customer Experience team. Select Order Issues - Damaged Package from the subject dropdown and include the following information in your message:

Your name

Order number

Email address used to place the order

Product name and code of the items ordered found on your order confirmation email

Photo of the damaged package and/or items - please have this ready for when you receive a reply because you won’t be able to attach an image via the Contact form.

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